Experience used to load but not loading since update, experience looks like a black screen

Convai Sim Questions
1

when I attempt to edit my experiences or access them via their published link, the experiences look like a dark room instead of the experience environment that it typically looks like, making it hard to navigate and almost impossible to see the simulated peers. It worked previously seamlessly however once again, it has not worked since the CONVAI update. Please help! I need this resolved in time for my research study!

2

Hello,

Welcome to the Convai Developer Forum!

Could you please share a video? I couldn’t fully understand the issue. You can upload the video to Google Drive or as an unlisted YouTube video.

3

Here is the link! Thank you :smiley:

4

https://youtu.be/gonXD9GkLEg?si=GpS8ItrsWTDwnDfvCONVAI Experience Dark Screen example

5

Thank you for the details. Could you please share the email address associated with your account?

6

ldenniskean@gmail.com thank you :slight_smile:

7

Please let me know what else I can do to get this issue remediated. thank you!