Knowledge Upload Stuck on "Learning"

Core Features Knowledge Bank
1

Hi Convai Team and Community,

I’m experiencing an issue while uploading new text to update the knowledge base for my character (ID: 6e29ba66-0721-11f0-9e04-42010a7be01a). After uploading the file, the status gets stuck on “Learning” and never progresses to “Connected”, even after a long wait.

2

Hello @Ayaman_AL_Harrasi,

Thank you for sharing the details, and we sincerely apologize for the inconvenience.

We are currently investigating the problem. We will get back to you.

3

Hello @Ayaman_AL_Harrasi,

Could you please try again?