hello. I have an issue with my character, she’s not answering back for two days. I thought is from my settings in unreal, did reset on all settings, get an older backup and right now I tried also on playground and is not working.
There are issues? Before that, like a week ago, I had delays for 10-15 seconds in answering…
Also, she only speak in Romanian even if I have 4 languages in place there.
Somebody can give me a hint ?
01bd21fa-4e90-11ef-958f-42010a7be011
All the best,
Florin
Hello @Florin_Danilov,
Could you please share your Console Logs? This will help us better understand the issue.
Sure, log bellow, however I’m unable to make work also on convai website…
LogDebuggerCommands: Repeating last play command: New Editor Window (PIE)
LogPlayLevel: PlayLevel: No blueprints needed recompiling
LogPlayLevel: Creating play world package: /Game/UEDPIE_0_Cyberpunk_Apartment_Scene_v12
LogPlayLevel: PIE: StaticDuplicateObject took: (0.020009s)
LogPlayLevel: PIE: Created PIE world by copying editor world from /Game/Cyberpunk_Apartment_Scene_v12.Cyberpunk_Apartment_Scene_v12 to /Game/UEDPIE_0_Cyberpunk_Apartment_Scene_v12.Cyberpunk_Apartment_Scene_v12 (0.020096s)
LogUObjectHash: Compacting FUObjectHashTables data took 0.98ms
ConvaiSubsystemLog: gRPC Creating Channel…
ConvaiSubsystemLog: Start Run
ConvaiSubsystemLog: UConvaiSubsystem Started
LogWorldMetrics: [UWorldMetricsSubsystem::Initialize]
LogPlayLevel: PIE: World Init took: (0.002326s)
LogAudio: Display: Creating Audio Device: Id: 3, Scope: Unique, Realtime: True
LogAudioMixer: Display: Audio Mixer Platform Settings:
LogAudioMixer: Display: Sample Rate: 48000
LogAudioMixer: Display: Callback Buffer Frame Size Requested: 1024
LogAudioMixer: Display: Callback Buffer Frame Size To Use: 1024
LogAudioMixer: Display: Number of buffers to queue: 1
LogAudioMixer: Display: Max Channels (voices): 32
LogAudioMixer: Display: Number of Async Source Workers: 4
LogAudio: Display: AudioDevice MaxSources: 32
LogAudio: Display: Audio Spatialization Plugin: None (built-in).
LogAudio: Display: Audio Reverb Plugin: None (built-in).
LogAudio: Display: Audio Occlusion Plugin: None (built-in).
LogAudioMixer: Display: Initializing audio mixer using platform API: ‘XAudio2’
LogAudioMixer: Display: Using Audio Hardware Device Speakers (Realtek(R) Audio)
LogAudioMixer: Display: Initializing Sound Submixes…
LogAudioMixer: Display: Creating Master Submix ‘MasterSubmixDefault’
LogAudioMixer: Display: Creating Master Submix ‘MasterReverbSubmixDefault’
LogAudioMixer: FMixerPlatformXAudio2::StartAudioStream() called. InstanceID=3
LogAudioMixer: Display: Output buffers initialized: Frames=1024, Channels=2, Samples=2048, InstanceID=3
LogAudioMixer: Display: Starting AudioMixerPlatformInterface::RunInternal(), InstanceID=3
LogAudioMixer: Display: FMixerPlatformXAudio2::SubmitBuffer() called for the first time. InstanceID=3
LogInit: FAudioDevice initialized with ID 3.
LogAudio: Display: Audio Device (ID: 3) registered with world ‘Cyberpunk_Apartment_Scene_v12’.
LogAudioMixer: Initializing Audio Bus Subsystem for audio device with ID 3
LogAudioMixer: Display: Sending SubmixBufferListener ‘PixelStreamingEditorListener’ register command…
LogAudioMixer: Display: Submix buffer listener ‘PixelStreamingEditorListener’ registered with submix ‘MasterSubmixDefault’
LogSlate: Updating window title bar state: overlay mode, drag disabled, window buttons hidden, title bar hidden
LogLoad: Game class is ‘BP_FirstPersonGameMode_C’
LogWorld: Bringing World /Game/UEDPIE_0_Cyberpunk_Apartment_Scene_v12.Cyberpunk_Apartment_Scene_v12 up for play (max tick rate 60) at 2025.02.05-22.36.52
LogBlueprintUserMessages: [BP_Alice_C_0] Session Loaded
LogWorld: Bringing up level for play took: 0.069796
LogOnline: OSS: Created online subsystem instance for: :Context_2
ConvaiPlayerLog: UConvaiPlayerComponent: Found submix “AudioInput”
Cmd: voice.MicNoiseGateThreshold 0.01
voice.MicNoiseGateThreshold = “0.01”
Cmd: voice.SilenceDetectionThreshold 0.001
voice.SilenceDetectionThreshold = “0.001”
LogPlayerController: Error: InputMode:UIOnly - Attempting to focus Non-Focusable widget SObjectWidget [Widget.cpp(957)]!
LogViewport: Display: Viewport MouseLockMode Changed, LockOnCapture → DoNotLock
LogViewport: Display: Viewport MouseCaptureMode Changed, CapturePermanently_IncludingInitialMouseDown → NoCapture
LogMovieScene: Starting new camera cut: ‘Cine_Camera_Actor_1’
PIE: Server logged in
PIE: Play in editor total start time 0.265 seconds.
LogSlate: Took 0.009361 seconds to synchronously load lazily loaded font ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Italic.ttf’ (157K)
LogBlueprintUserMessages: [MicSettings_WB_C_0] Device Set Succesfully
LogTemp: Response: {“status”:“1”,“message”:“OK”,“result”:“7923076560847435”}
LogTemp: Status: 1, Message: OK, Result: 7923076560847435
LogTemp: Response: {“status”:“1”,“message”:“OK”,“result”:“7923076560847435”}
LogTemp: Status: 1, Message: OK, Result: 7923076560847435
ConvaiPlayerLog: Started Talking
ConvaiAudioLog: Using Microphone Array (Realtek(R) Audio) as Audio capture device with NumChannels:2 and SampleRate:48000
LogAudioCaptureCore: Display: WasapiCapture AudioFormat SampeRate: 48000, BitDepth: 32-Bit Floating Point
ConvaiSubsystemLog: Warning: gRPC channel not ready yet… Current State: GRPC_CHANNEL_IDLE
ConvaiGRPCLog: AsyncGetResponse started | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: GRPC GetResponse stream initialized | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: request: get_response_config {
character_id: “01bd21fa-4e90-11ef-958f-42010a7be011”
api_key:
session_id: “091e3d225b202d4bd6aaa98873255647”
audio_config {
sample_rate_hertz: 16000
enable_facial_data: true
face_model: FACE_MODEL_OVR_MODEL_NAME
}
action_config {
characters {
name: “Player”
}
classification: “multistep”
}
speaker: “Player”
}
| Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: Initial Stream Write | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: Initial Stream Read | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: Received UserQuery Hello: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiGRPCLog: Received UserQuery hello h: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiGRPCLog: Received UserQuery hello Hel: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiGRPCLog: Received UserQuery Hello,: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiPlayerLog: Finished Talking
ConvaiGRPCLog: Calling Stream WritesDone | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: On Stream Write Done Writing
ConvaiGRPCLog: OnStreamWriteDone
ConvaiGRPCLog: NumberOfAudioBytesSent 164362
ConvaiGRPCLog: Received UserQuery Hello, hello.: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiGRPCLog: Received UserQuery hello, hello: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiGRPCLog: Received UserQuery Hello, hello,: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiGRPCLog: Received UserQuery Hello, hello, hello.: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : True
ConvaiPlayerLog: Started Talking
ConvaiAudioLog: Using Microphone Array (Realtek(R) Audio) as Audio capture device with NumChannels:2 and SampleRate:48000
ConvaiChatbotComponentLog: InterruptSpeech: Interrupting character | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiChatbotComponentLog: UConvaiChatbotComponent Request Finished! | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiChatbotComponentLog: Chatbot Total Received Audio: 0.000000 seconds
ConvaiGRPCLog: AsyncGetResponse started | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: GRPC GetResponse stream initialized | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: request: get_response_config {
character_id: “01bd21fa-4e90-11ef-958f-42010a7be011”
api_key:
session_id: “091e3d225b202d4bd6aaa98873255647”
audio_config {
sample_rate_hertz: 16000
enable_facial_data: true
face_model: FACE_MODEL_OVR_MODEL_NAME
}
action_config {
actions: “Moves To”
actions: “Follows”
actions: “None”
actions: “Stops”
actions: “Waits for ”
characters {
name: “Player”
}
characters {
name: “ALICE”
}
characters {
name: “Guest”
}
classification: “multistep”
}
speaker: “Player”
}
| Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: Initial Stream Write | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: Initial Stream Read | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: Received UserQuery Hel: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiPlayerLog: Finished Talking
ConvaiGRPCLog: Calling Stream WritesDone | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: On Stream Write Done Writing
ConvaiGRPCLog: OnStreamWriteDone
ConvaiGRPCLog: NumberOfAudioBytesSent 145266
ConvaiGRPCLog: Received UserQuery Hello: | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : False
ConvaiGRPCLog: Received UserQuery : | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647 | IsFinalTranscription : True
LogSlate: Updating window title bar state: overlay mode, drag disabled, window buttons hidden, title bar hidden
LogWorld: BeginTearingDown for /Game/UEDPIE_0_Cyberpunk_Apartment_Scene_v12
LogSlate: Window ‘FlorinDanilovMaps Preview [NetMode: Standalone 0] (64-bit/PC D3D SM6)’ being destroyed
ConvaiSubsystemLog: UConvaiSubsystem Stopped
LogWorld: UWorld::CleanupWorld for Cyberpunk_Apartment_Scene_v12, bSessionEnded=true, bCleanupResources=true
LogSlate: InvalidateAllWidgets triggered. All widgets were invalidated
LogWorldMetrics: [UWorldMetricsSubsystem::Deinitialize]
LogWorldMetrics: [UWorldMetricsSubsystem::Clear]
LogPlayLevel: Display: Shutting down PIE online subsystems
LogSlate: InvalidateAllWidgets triggered. All widgets were invalidated
ConvaiSubsystemLog: Could not run gRPC delegate due to thread closing down
ConvaiSubsystemLog: End Run
ConvaiGRPCLog: Destroying UConvaiGRPCGetResponseProxy… | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiGRPCLog: Destroying UConvaiGRPCGetResponseProxy… | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
ConvaiChatbotComponentLog: Cleanup | Character ID : 01bd21fa-4e90-11ef-958f-42010a7be011 | Session ID : 091e3d225b202d4bd6aaa98873255647
LogAudioMixer: Display: Unregistering submix buffer listener ‘PixelStreamingEditorListener’ from submix ‘MasterSubmixDefault’
LogAudioMixer: Deinitializing Audio Bus Subsystem for audio device with ID 3
LogAudioMixer: FMixerPlatformXAudio2::StopAudioStream() called. InstanceID=3
LogAudioMixer: FMixerPlatformXAudio2::StopAudioStream() called. InstanceID=3
LogUObjectHash: Compacting FUObjectHashTables data took 1.10ms
LogPlayLevel: Display: Destroying online subsystem :Context_2
Okay, I do not see an error message.
Please try using the chatbox in Playground and share your browser logs with us.
Here’s how to access browser logs:
Google Chrome / Edge:
Firefox:
Safari (Mac):
Once you have the logs, please share any relevant errors you find.
Hello.
Thanks for the tip, yet right now, after the night all seems to work just fine.
Seems that also switching from Romanian to English or Spain works like a charm now. Was some issues you solved these days? 
We are continuously making improvements, but since I couldn’t pinpoint the exact cause of your issue, I can’t say for sure what changed.
If you experience the issue again, please share your console logs with us so we can investigate further.
Hello Florin, can you please confirm following:
a. Does it always fail to produce the answer or is it happening intermittently.
b. From the logs I see that previously (possibly on the unreal) it was happening because there was no input audio captured which mean likely your mic had some issue.
c. Are you still facing the issue.
Hello.
Thanks for reply. The log had my voice input, look at picture. However, I solve the issue, apparently. It was from narrative design. I made another character that worked and step by step I tried to see where is the issue.
In narrative design I had a simple section where Alice would ask me what language to use. At some point that section didn’t work and I forgot about it. Seems that because of that she didn’t worked at all. I disabled narrative and works now. Still don’t know why worked from time to time…
And also still testing to switch between languages tough
Sounds Good. What is the issue are you facing with language switching?
Now it seems to be working fine. The issue appeared when I had four different languages set, starting in Romanian, but then trying to switch to English. It would tell me that it could only speak Romanian and ask how it could help.
Now I see that it changes based on my selection, which is great. I’ll keep an eye on it moving forward to see what happens.
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