Hi Team, Just logged into ConvAI Account and went to the Dashboard, and my characters are missing. There is a notification on top right saying Failed to fetch custom character. Not sure what has happened, is your data server down or is there some other issue. How can I fix this? Thanks Kind Rega…

Hello @Jeasy_Sehgal , Welcome to the Convai Developer Forum! Please try logging out of your account and then logging back in. If the problem persists, let me know, and we’ll assist you further! :blush:

The issue persists intermittently. Need to log out and log in all the time.

Hello Jeasy, To better understand the issue, could you please provide console logs when the problem occurs? You can do this by following these steps: Open your browser’s Developer Console (F12 or Ctrl+Shift+I on most browsers). Go to the Console tab. Reproduce the issue. Once the issue occurs, r…

Just downloaded the Brave Browser and tried on there, everything works but on Microsoft Edge, it’s the same issue as is on Google Chrome.

Thanks for the details. Our team is investigating the root cause of this issue. In the meantime, please check the following: From my observation, this seems to be related to browser permissions, as indicated by the error message in your logs: “Caught (in promise) Error: Access to storage is not a…

Hi, I’ve followed your instructions, the issue is partially resolved. It works and then suddenly throws the same issue out of the blue. Thanks for investigating this.

On Login, the custom characters are missing

Avatar Studio Bugs

Jeasy_Sehgal February 9, 2025, 8:08pm 5

This is the Console Log from the browser

Console Log.txt (13.3 KB)

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My Convai Character was gone Bugs avatar-studio	3	67	February 25, 2025
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Is convai down? can't load characters or voices in the dashboard. Thanks in advance! Questions unreal-engine	6	36	November 25, 2024
Something went wrong? Questions unreal-engine	6	27	November 25, 2024
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On Login, the custom characters are missing

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