We’re having an issue with our build in Unreal. Starting today, it began showing problems with responses: it seems to get confused, takes a long time to reply, as if it doesn’t understand what’s happening, or it simply resets. Up until yesterday, it was working correctly.
Hello @Cesar_Uribe,
Welcome to the Convai Developer Forum!
Could you please share the logs so we can take a closer look?
Could you try with a different LLM and voice?
we use claude-3-5-sonnet, what one you recomend?, i can´t change the voice, this is for a posible client that like that voice
Could you please try again?
Whit claude-3-5-sonnet?
Hi @Cesar_Uribe can you pls confirm if you are still observing the issue ?
At the moment it feels a bit better, but the lip-sync is still getting stuck occasionally, and the response times are longer than usual.
At times it seems to be working fine, but then it goes back to taking longer to respond or gets stuck processing and doesn’t switch to listening.
Sometimes when it fails badly, we get the following:
ConvaiGRPCLog: Warning: OnStreamFinish: Status.ok():Not Ok | Debug Log: | Error message:enter idle | Error Details: | Error Code:14 | Character ID:5eda4490-0f14-11f0-9e64-42010a7be01a | Session ID:5f0c07b2c8c70a61667ad3404180651f ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : 5eda4490-0f14-11f0-9e64-42010a7be01a | Session ID : 5f0c07b2c8c70a61667ad3404180651f ConvaiChatbotComponentLog: UConvaiChatbotComponent Request Finished! | Character ID : 5eda4490-0f14-11f0-9e64-42010a7be01a | Session ID : 5f0c07b2c8c70a61667ad3404180651f LogBlueprintUserMessages: [ConvaiDemoPawn_C_0] Error! See logs in Window->Output Log.
We have this error message: “Error! See logs in Window->Output Log.” cuando se dispara el evento del Convai ChatBot llamado “On Failure”
This is a fragment of the log, right when the conversation ends and the text of what the character should say arrives, but the audio was not played and no lip-sync animation occurred.
Convai_Speech_Error.txt (3.6 KB)
can you give me some help with this?
Could you please try again?
I tried again, but the issues persist.
Could you share a video that shows the problem?
Can you give a mail to share that video??
You can upload it to Drive and share the link via DM.
i send you a DM with that
1 Like
Any information about that??
hi, do you have some information about this problem, It’s been several days now and the issue is still ongoing without a solution.