Plugin was working beautifully a few days ago. With no changes to the convai code, its unfortunately not getting responses anymore. UE 5.6, Convai 3.6.9-hotfix-2. Currently unable to update to the new beta convai version as I need some features from the old version.
Error is as follows:
Warning: OnStreamFinish: Status.ok():Not Ok | Debug Log: | Error message:Received RST_STREAM with error code 0 | Error Details: | Error Code:13 | Character ID:9813e268-16a0-11f1-a5de-42010a7be02c | Session ID:-1
ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : 9813e268-16a0-11f1-a5de-42010a7be02c | Session ID : -1
Output log is attached.
Any advice would be appreciated. In previous threads, the advised fix for this error is to update the plugin version, which isn’t a good option for me.
We have built our project with actions, which to my understanding from the forum posts are not yet supported in the new version. We have trialed the new beta version in a duplicate of our build and found the responses to have a higher latency and the agent to be more unresponsive compared to the older version- and of course, the actions don’t work.
We don’t really have the scope to wait for the plugin to be updated to support actions, as we need to have a usable version of the project ASAP.
Is there any way to resolve this error in the version of the plugin we are using? Or should we pivot to a different approach.
The V3 plugin is now deprecated, so issues related to the older infrastructure, such as gRPC-related errors, may not be resolved in V3. The V4 plugin uses the new infrastructure and will continue receiving updates, so we recommend upgrading to V4.
Response time in V4 should generally be much lower. If you are seeing higher latency or unresponsive behavior, it may be related to the character configuration, LLM setup, or voice settings. If you can share more details, we’d be happy to help investigate.
Before updating, please make sure to back up your project. Then create a Plugins folder in your project if it does not already exist, and move the downloaded Convai folder into that Plugins directory.