What do you need help with? Question Issue area Multilingual Behavior Impact Normal - something is not working as expected Character ID 2786b252-9d59-11f0-88d8-42010a7be025 but happens to all characters Where does it happen? Unity SDK Language German Voice provider Eleven Labs Voice name Ophe…

Hi ysinha, I have asked the German speaker with the dialect issue what time he mainly uses my app to speak to the character and he said mostly during the evening (Germany time). Edit : i have set German as the primary language, my app has far more German users than Dutch.

Hi Kaan, at that time yes they did say it was resolved, but now yesterday they have reported it to me again, in fact he mentioned it I think maybe about a week ago but mentioned it more firmly yesterday. I can’t check it myself as I don’t speak German, I said I would pass on the report to Convai.

Hi Tyke, The reported character 2786b252-9d59-11f0-88d8-42010a7be025 is configured for en-GB, it-IT, es-ES, and ja-JP, not German. Can you please confirm?

hi @ysinha, yes you are correct, please accept my apologies, i gave the wrong character id, it is actually : 3a28ace8-bb1e-11f0-b031-42010a7be025 (i have 3 versions of this character so the character can speak many languages and i gave you the wrong version).

Thanks for clarifying. We checked both character IDs against the timeframe in your report. Our backend shows that the original character ID was actively generating voice responses on September 18. The corrected character ID’s last recorded interaction was August 17, 2026, with no voice activity duri…

I’m so sorry, I have that many characters speaking multiple languages that I became confused who was speaking what language etc, please accept my apologies again. I have traced the full path of the versions for this character and in particular the German speaking version and I am confident the user…

Thanks, this character ID lines up with the production activity we found. We can see interactions for this character on September 18, and its latest observed interaction was September 21. We do not retain session recordings, so we cannot replay the exact audio. However, we have identified a likely…

Hello Tyke, are you still experiencing this issue?

Hi Kaan, I haven’t heard from the user again so I assume it’s ok now but I will just send them a message right now to ask if it’s resolved, I will update you as soon as they reply.

Hello again Kaan, the user has reported back it’s perfect now, thank you. So it looked like me setting German not as the primary languages i.e. first, in the characters specified languages in the Dashboard was the issue, I honestly didn’t know that there was such a thing as a primary language to be…

User reporting that the German dialect is not correct

Core Platform Voice, Speech & Language

K3 September 19, 2026, 9:46am 2

Wasn’t this issue already resolved previously?

https://forum.convai.com/t/some-changes-to-german-language-since-a-convai-unity-sdk-v3-to-v4-update/6494/2

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User reporting that the German dialect is not correct

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