Hi, I need urgent help with something - i upgraded to the professional plan but when i go to whitelisting - it still shows me to upgrade. please help urgent

[Valk_netlify] hey just checked there is no experience id. Can you check again on your side.

Welcome to the Convai Developer Forum! First, could you please check your Billing page and confirm which plan is actually shown there? Then, try: Open convai.com and press F12 to open DevTools. Go to the Application tab → Storage → click Clear site data. Refresh the page and check the Whi…

Please avoid posting the same issue from multiple accounts, as it makes it harder for us to track and support your case effectively. Our team is already investigating this and will inform you as soon as we have an update.

Hi, good morning, any update on the glitch?

Could you please try again? Please log out and then log back in.

How long do i need to wait for a domain to get whitelisted once i have added it?

i have added a domain in there early morning as soon as i got your message - but the domain has still not been whitelisted - my application still shows to contact convai for the domain to get whitelisted - html

Hello hi any update on this. [image] [image]

Upgraded to Professional but no whitelsiting option available

Avatar Studio Questions

K3 February 9, 2026, 10:23am 18

I checked, it’s working. Could you please try again?

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Upgraded to Professional but no whitelsiting option available

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